A human front desk covers about 40 of the 168 hours in a week. The other 128 used to go to voicemail. Now an AI voice agent answers every one of them.
Client
Multi-location clinic
Industry
Healthcare
Year
2026
What we used
AI voice agent, Appointment booking, HIPAA BAA
The challenge
Patients called after hours, at lunch, and on weekends — and hit voicemail. Booking, hours, parking, and insurance questions buried the front desk during the day, and missed calls became missed appointments.
Our approach
The clinic ported its existing numbers for free, loaded its hours, services, and insurance rules into the agent’s knowledge base, and picked a voice. DialPress answers on the first ring in English, Spanish, or French, books straight into the calendar, and routes anything clinical to a person with a one-sentence summary.
Outcomes
168/168
weekly hours answered
3
languages, switched mid-call
<10 min
from signup to live
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